Privacy Policy
1. Introduction
This Privacy Policy explains how Morrell Music collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected and that we comply with our obligations under UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
Morrell Music is a wedding entertainment business owned and operated by Stuart, based in Cornwall. We provide tailored musical experiences, including live piano and DJ sets, for couples across the UK.
This policy applies to information collected through our website (https://www.morrellmusic.co.uk/), via email, over the phone, or in person during the course of providing our services.
2. Information We Collect
To provide a seamless and attentive service, we collect the following categories of personal data:
• Contact details: Such as your names, email addresses, phone numbers, and home address.
• Enquiry information: Details you provide when asking about our services, such as your wedding vision and musical preferences.
• Event details: Including your wedding date, venue address, timings, and specific logistics for the day.
• Musical preferences: Your curated song choices, "do not play" lists, and details regarding your first dance or special requests.
• Payment information: We collect billing addresses and transaction details. Note that full card details are processed securely by our third-party payment provider and are not stored on our own systems.
• Communications: A record of our emails, calls, and messages to ensure your journey with us flows beautifully.
• Media: Photographs or videos taken during your event where you or your guests may appear, used for promotional purposes only where specific consent has been granted.
• Technical Data: Including your IP address, browser type, and how you interact with our website through cookies and analytics.
We do not typically collect sensitive personal data (such as health or religious information) or data relating to children unless it is voluntarily provided by you as part of your event planning (for example, a specific song request for a child).
3. How We Collect Your Information
We collect data through several touchpoints to ensure you feel heard and supported throughout the planning process:
• Website Forms: When you fill out an enquiry or contact form on our website.
• Direct Communication: Through emails, phone calls, and video consultations.
• Contract and Invoicing Tools: When you sign your service agreement or pay an invoice.
• Email Marketing: If you opt-in to receive updates or newsletters via Mailchimp.
• Automated Technologies: As you interact with our website, we may automatically collect technical data via Google Analytics and cookies.
4. Legal Basis for Processing
Under UK data protection law, we must have a valid legal basis to handle your data. We rely on the following:
• Contractual Necessity: We need your data to fulfil our agreement with you. Example: Using your venue address to ensure we arrive on time for your event.
• Legitimate Interests: We use your data for reasonable business purposes that do not override your rights. Example: Sending you a follow-up email after your wedding to ensure you were happy with your experience.
• Consent: Where you have given clear permission for a specific purpose. Example: Ticking a box to join our email newsletter list.
• Legal Obligation: Where we are required by law to keep records. Example: Retaining invoices for HMRC tax purposes.
5. How We Use Your Information
We use your information to provide a premium and calming experience, specifically for:
• Managing your booking and coordinating the musical journey of your wedding day.
• Communicating with you regarding timings, song choices, and logistics.
• Processing payments and deposits securely.
• Maintaining accurate financial records for tax purposes.
• Sending marketing communications, provided you have opted in.
• Improving our website and services by analysing how they are used.
• Complying with our legal and regulatory obligations.
6. Sharing Your Data
We respect your privacy and do not sell your personal data to third parties. We only share information with trusted service providers who help us run our business:
• Payment Processors: Stripe (to handle secure transactions).
• Communication & Productivity: Google Workspace (for email and document storage).
• Marketing Tools: Flodesk (for sending emails if you have consented).
We ensure that all third-party processors comply with UK GDPR and have appropriate security measures in place. We do not currently transfer data to clients or parties outside of the UK or jurisdictions without a UK adequacy decision.
7. Cookies and Analytics
Our website uses "cookies," which are small text files placed on your device to help the site provide a better user experience. We use Google Analytics to understand how visitors use our site, which helps us improve our digital presence.
You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. For more detailed information, please refer to our Cookie Policy.
8. Data Retention
We do not keep your information for longer than is necessary.
• Enquiry Data: If you enquire but do not book, we store your data for 2 years.
• Client Records: For confirmed bookings, we retain your data, including contracts and communications, for 6 years after the conclusion of your wedding to comply with HMRC financial record-keeping requirements.
• Marketing Data: We keep this until you choose to unsubscribe or withdraw your consent.
After these periods, your data is securely deleted or anonymised.
9. Your Rights
You have specific rights regarding your personal data:
• Access: You can ask for a copy of the data we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete information.
• Erasure: You can ask us to delete your data in certain circumstances.
• Restriction: You can ask us to limit how we use your data.
• Portability: You can ask for your data to be transferred to another organisation.
• Objection: You can object to us processing your data for legitimate interests.
• Automated Decision Making: You have rights regarding decisions made without human involvement (note: we do not currently use automated decision-making).
• Withdraw Consent: Where you gave consent for marketing, you can withdraw it at any time.
To exercise any of these rights, please contact Stuart at stuart@morrellmusic.co.uk.
10. Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it. This includes using secure passwords, encrypted cloud storage, and reputable service providers. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. How to Make a Data Protection Complaint
If you are unhappy with how we have handled your personal data, we would appreciate the opportunity to put things right. Please contact our data complaints handler, Stuart, at stuart@morrellmusic.co.uk.
When making a complaint, please include:
• Your name and contact details.
• A clear description of your concern.
• What you would like us to do to resolve the matter.
We will acknowledge your complaint within 30 days and investigate without undue delay. We will keep you informed of our progress and provide a final response once the investigation is complete.
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "effective date." We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
Business Name: Morrell Music
Owner: Stuart
Email: stuart@morrellmusic.co.uk
Website: https://www.morrellmusic.co.uk/
Address: 22 Cadogan Road, Camborne, TR14 7RX, Cornwall, United Kingdom
Effective Date: 05 September 2026